Experience · Justin Adkins

Helped implement and maintain system solutions for policy administration, managing technical operations from post-bind processing through policy termination workflows.
Built a secure adapter library bridging third-party grid component with backend query systems, dramatically reducing dashboard creation time while enabling users to generate sophisticated queries through an intuitive interface.

Appointed by the Sharon Township Board of Trustees to oversee financial operations and ensure fiscal accountability for a $5 million municipal budget serving the Sharon Township community.
Ensure expenditures comply with legal requirements and trustee appropriations while implementing comprehensive fiscal controls and maintaining strict adherence to Ohio Revised Code requirements.
Serve as custodian of current and historical township records, maintaining accurate documentation of all municipal accounts, transactions, and financial activities.
Execute warrant issuance, payroll preparation and processing, tax reporting, and deposit management while ensuring timely compliance with state and local reporting requirements.

Worked on a multi-year modernization of the payment system, collaborating on architectural decisions and aligning technical strategy with evolving business needs. Enabled seamless integrations with external partners through scalable and maintainable solutions.
Served as the technical lead for multiple initiatives, conducting deep technical research, defining implementation, migration strategies, and ensuring alignment with stakeholders. Established structured roadmaps and led weekly cross-team syncs to drive execution and delivery.
Defined and evangelized core software patterns, presenting findings in engineering demos and fostering adoption across teams, improving code maintainability and development efficiency.
Optimized team processes, implementing scalable code review queue and standards, along with development best practices that increased team velocity and reduced cycle times.
Strengthened team growth and technical excellence by improving onboarding resources, mentoring new hires, and assisting with technical interviews.
Championed engineering best practices, guiding the team in adopting Ruby on Rails best practices and domain-driven design. Collabored with product to introduce Product Requirement Documents (PRDs) and Technical Design Documents (TDDs) as standard processes to improve cross-functional alignment and decision-making.

Worked directly with the CTO as the sole engineer in a fast-paced, seed-stage startup, owning end-toend product development from architectural design to launch and production support, ensuring rapid iteration and scalability.
Led the development and delivery of multiple core platform features, including issue tracking, role-based access controls, cost budgets, and a revamped onboarding experience, shaping the foundation for future scalability.
Introduced and championed domain-driven design principles, improving system modularity, maintainability, and long-term extensibility across the codebase.
Architected and implemented integrations with Fastly, AWS Marketplace, and Stripe, creating a flexible framework that enhanced performance, scalability, and monetization while enabling rapid future integrations.
Collaborated with the Lead Designer to established a reusable component framework for frontend views that ensured brand consistency, accelerated development, and reduced maintenance overhead.

Key contributor to the Internal Tools team, driving the development and optimization of critical customer support tools to improve operational efficiency across the organization
Architected and led integrations with multiple external vendors, including Segment CDP and Totango, ensuring seamless data exchange and improving customer lifecycle management strategies.
Increased employee productivity 48% by improving the efficiency in which customers jobs that required manual intervention or follow-up where identified and resolved.
Blocked automated bot traffic and encouraged users to upgrade to the latest version of their browsers.

Developed, and optimized scalable Rails applications in a secure microservices environment, ensuring high performance, reliability, and long-term maintainability.
Drove revenue growth by partnering with the analytics team to design and implement data-driven A/B testing strategies, optimizing user engagement and increasing annual recurring revenue.
Assumed ownership of a large, complex set of features in a PHP codebase, leading refactoring efforts, feature enhancements, and test coverage improvements to ensure long-term maintainability.
Identified a critical business logic gap across multiple services, leading to a feature rollout expansion from 4% to 68% of the user base, significantly increasing adoption and impact.
Led a risk assessment initiative, uncovering over 50 critical issues across applications and features; collaborated with manager and product to prioritize fixes, reducing risks to fewer than 10 and improving system reliability.

Led multi-year modernization initiatives for legacy systems, overseeing technical strategy, execution, and stakeholder alignment. Automated manual workflows and reduced operational overhead.
Led a cross-functional development team of full-time engineers and consultants, working under the direction of leadership to triage and resolve critical technical challenges.
Provided technical leadership and mentorship, guiding developers and interns through task delegation, priority management, and daily progress reviews, ensuring high-quality deliverables and professional growth.
Drove technology adoption across the IT department, researching and recommending new tools and frameworks to improve development efficiency and scalability.
Provided strategic technical support and guidance for Public Safety's online services, ensuring system reliability.